Problems of Redressal of Citizens Grievances is the subject on which the Administrative Reforms Commission headed by Late Shri. Morarji Desai, who later became the Prime Minister of India gave its first report.  It is that report which recommended for the establishment of Lokpal and Lokayukta institutions at the Central and State level respectively for redressal of citizens grievances by investigating into administrative actions taken by or on behalf of Central Government or State Government or certain public authorities.